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Student Appeals and Complaints Process

Student Appeals

Student Appeals

Students may use the "student appeal form" for select college decisions including: financial aid, suspension, late drop, late withdrawal, the ability to enroll in more than 18 credits/term, the opportunity to pursue a second degree, or to waive transcripts (see form for description of each category). The student appeal form, including instructions on how to complete it, are available on-line via the KCC web site at www.klamathcc.edu or in person at the front desk of Building 3. Once a student’s financial account is in good standing, student appeals are considered by a College student appeals committee made up of qualified personnel from several student success departments across campus. Student appeals are processed at regular intervals throughout the year and students are contacted with appeal decisions promptly. Questions about the Student Appeal Process should be directed to the Vice President of Student Services.

Grade Appeals

Students may use the "final course grade appeal form" to challenge an academic grade. The form is available on-line via the KCC web site at www.klamathcc.edu or in person at the front desk of Building 3. As with student complaints, students submitting grade appeals should first discuss the matter with the instructor involved in the appeal. If this is not an option, the Department Chair or Student Success Manager (located in Building 3) can often mediate a discussion between the students and instructor to assist. If the student is still not satisfied, he/she may submit a grade appeal form to the Vice President of Learning Services located in Building 3. Grade appeals will be processed at regular intervals throughout the year and students are contacted with appeal decisions promptly. Questions about the grade appeal process should be directed to the Vice President of Learning Services.

Conduct Appeals

See "Conduct Appeals Process and Standards" section on page 38 of the Student Handbook.

Student Complaints

Student Complaint Process (informal)

Students may informally complain to the College if they believe their rights have been violated. The steps in the student complaint process are:

  • The student discusses the matter with the faculty or staff member that he/she believes has made the violation
  • If the matter is not resolved, the student then may speak with the department head (faculty) or supervisor (staff) of that employee
  • If the student is still unsatisfied, he/she may schedule a time with the KCC Student Success Manager to informally discuss his/her complaint. The KCC Student Success Manager will trouble-shoot with the student on what steps may be taken to remedy the informal complaint. The KCC Student Success Manager is located in Building 3.
Student Complaint Process (Formal)

For complaints that a student wishes to make formal, students may elect to submit a Student Complaint Form (formal). For formal student complaints, the KCC Student Success Manager or Vice President of Students Services will review the matter, except in cases of a student’s formal complaint against a faculty member. For formal complaints regarding instructors, students should turn in student complaint forms to the Vice President of Learning Services – located in Building 3 – for review. Students submitting formal complaints will receive a written response within 10 business days of submitting the form. Student Complaint Forms are available online via the KCC web site – www.klamathcc.edu or at the front desk of Building 3. Please note that students wishing to file a formal complaint should first follow procedures outlined in the informal complaint process (see bullets above).

Student Grievance Form for Sexual/Other Harassment and Civil Rights Violations Form

Students who believe that their rights have been violated alleging discrimination on the basis of sex or disability or believe that they have been sexually harassed, should immediately report the situation to the Executive Director of Human Resources using one of the following means:

  • Call 541.880.2203 to make a report
  • Make an appointment with Human Resources by visiting the front desk of Building 3.
  • Pick up a Grievance for Student Sexual/Other Harassment and Civil Rights Violations form via the KCC web site at www.klamathcc.edu or at the front desk of Building 3. Turn in the form to Human Resources in Building 3 and you will be contacted.
  • Such an appeal must be initiated in writing by the student within five working days after the alleged abridgement has occurred.

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Klamath Falls OR 97603 541.882.3521
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