Communication skills

What are communication skills?

Communication skills are the abilities you use to give and recieve different kinds of information. Communication skills are essential when working with others, managing people, and during all interpersonal relationships.

Examples of communication skills are:
  • Volume of voice
  • Clarity of statements and enunciation
  • Level of empathy
  • Show of respect
  • Use of, and understanding of, nonverbal cues.
These skills communicate ideas, feelings, tasks, and events.

What are the main goals of communication?

  • To inform,
  • To request,
  • To persuade,
  • To build relationships.
 

The four communication methods

  1. Reading
  2. Writing
  3. Speaking
  4. Listening
 

Body language

Body language in communication:

  • Body language is a type of non-verbal communication that communicates feelings and intentions.
  • Body language relies on body movements (gestures, posture, and facial expressions) to convey messages.
  • Body language may be used conciously or unconciously.
  • Body language may accompany or serve as a substitute for speech.
  • Body language plays an essential role in communication.
  • Body language is often more impactful than spoken messages.

Communication is expressed in four types of body language movements.

  1. Light and bouncy,
  2. Soft and fluid,
  3. Dynamic and determined,
  4. Precise and bold.
Self-reflection: Which type of body language movement expression do you use most often?

Communication contexts

  • Physical:
    • body language,
    • facial expressions,
    • voice tone,
    • voice volume.
  • Linguistic: use of language (formal, casual, rhetoric).
  • Cognitive: content of communication and how it is built upon.
  • Social/emotional:

Body language

Body language in communication:

  • Body language is a type of non-verbal communication that communicates feelings and intentions.
  • Body language relies on body movements (gestures, posture, and facial expressions) to convey messages.
  • Body language may be used conciously or unconciously.
  • Body language may accompany or serve as a substitute for speech.
  • Body language plays an essential role in communication.
  • Body language is often more impactful than spoken messages.

Communication is expressed in four types of body language movements.

  1. Light and bouncy,
  2. Soft and fluid,
  3. Dynamic and determined,
  4. Precise and bold.
Self-reflection: Which type of body language movement expression do you use most often?