If you are worried by the thought of taking classes online, registering online, or are just not sure how to get started, we are here to help! On this page you will find resources to make your online journey as easy as possible.
Please contact Student Services with any questions about scheduling, courses, or enrollment-related concerns. You can contact them by phone at 541-882-3521 or by email at [email protected].
Help and How-To
How do I contact an advisor?
Contact a student success advisor by emailing [email protected].
What should I know about financial aid?
Review the Financial Aid Frequently Asked Questions for more information.
How will financial aid be disbursed?
Klamath Community College financial aid disbursement takes place on the third Tuesday of the term.
Checks that are not picked up by 3:30 p.m. on Wednesday of the following week will be mailed to students through the U.S. Postal Service. Be sure to notify KCC if your address has changed.
Students can access their financial aid loan disbursement disclosure and billing statement through MyKCC.
If you have trouble accessing financial aid documents in MyKCC, contact the KCC Technology Help Desk at [email protected] .
For questions about the details of your disbursement or financial aid documents, contact the KCC Business Office at 541-880-2237.
How do I order books and supplies?
The KCC Bookstore is open during regular business hours, Monday through Friday from 8:30 a.m. to 4:30 p.m. When possible, students are encouraged to contact the bookstore by phone or email for help with merchandise or online ordering.
Students can order books and course materials online and choose direct shipping or on-campus pickup. Orders may be paid for with a credit card or, during specified periods, financial aid.
For help with merchandise or online ordering, contact the KCC Bookstore at 541-880-2345 or [email protected] .
Review the KCC Bookstore online ordering instructions for more information.
Where do I get help with Canvas?
The Center for Teaching and Learning provides resources and assistance for using Canvas.
Netiquette
Effective written communication is an important part of online learning. In a face-to-face classroom, body language, verbal responses, and questions help instructors and students communicate. In an online environment, misunderstandings can occur when participants do not follow basic rules of netiquette, or online etiquette.
Follow these guidelines when communicating in an online course:
- Use a descriptive subject line in discussion posts.
- Include your name in emails because recipients may not be able to identify you by your email address.
- Do not use derogatory comments, ranting, or vulgar language in course communications.
- Keep in mind that something you find offensive may have been unintentional.
- Students who engage in inappropriate or disruptive communication may be subject to consequences under applicable course and college policies.
- Notify your instructor if you are concerned about communication that appears inappropriate or unacceptable.
- Avoid writing in all capital letters because it can be interpreted as yelling. Limited capitalization may be used for emphasis.
- Use appropriate emojis in discussions, chats, and messages when permitted by the instructor.
Student Code of Conduct
The KCC Student Code of Conduct supports the integrity of the college’s mission and promotes a safe learning environment. A student’s unwillingness or inability to follow the code may result in disciplinary action.
KCC expects a culture of respect that is free from harassment, bullying, and similar behavior, whether verbal or physical. Students are expected to:
- Be responsible college citizens who respect the dignity, rights, freedoms, individual differences, and diversity of others.
- Practice academic honesty and not cheat, plagiarize, or steal examinations or course materials.
- Not obstruct or disrupt teaching, authorized college activities, or college functions.
- Not enter or use college facilities without authorization or block access to or from those areas.
- Not physically or verbally abuse others or behave in a way that threatens or endangers anyone’s health or safety.
- Not engage in sexual or other harassment or in conduct that is disorderly, lewd, or obscene.
- Respect the property of others and not steal or damage college property or the property of students, employees, or visitors.
- Use college supplies, equipment, and funds only as authorized by college employees.
- Not use, possess, or distribute prohibited alcohol, drugs, firearms, explosives, dangerous substances, weapons, or other items that can cause bodily harm or property damage on college premises or at college-sponsored functions.
- Follow the directions of college officials performing their duties, including requests to provide identification.
- Follow college policies and all applicable local, state, and federal laws and regulations.
- Follow college policies regarding tobacco and related products on college premises and at college-sponsored events.
- Silence cellphones and other electronic devices in classrooms, the Learning Resource Center, and other learning environments.
- Not knowingly provide false information to the college or forge, alter, or misuse college documents, records, or identification.
Top Five Strategies for Success in Online Classes
These strategies were provided by Nicole Mace, a KCC online instructor.
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Connect once a day
Why it matters: An online course is an active learning environment. Stay connected with your instructor, classmates, and course deadlines by checking your Canvas inbox, class announcements, and weekly modules each day.
Tips:
- Download the Canvas mobile app.
- Set your notification preferences so you do not miss messages, changes to due dates, or class announcements.
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Use Modules to learn, not only the Calendar
Why it matters: The Calendar and upcoming assignments section may show when an assignment is due, but they may not show when it was assigned. Your instructor may have provided several weeks to complete an assignment. Relying only on the Calendar may also cause you to miss important learning activities and resources.
Tip: Remember, “Mastery is in the Modules.”
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Ask for help, clarification, resources, or feedback
Why it matters: Your instructors want to help, guide, and support you. Contact them when you need clarification, another learning resource, or feedback on an assignment. Allow enough time for your instructor to respond.
Tips:
- Begin assignments at least three days before they are due so you have time to ask questions and receive a response.
- Schedule dedicated time each week to work on your assignments.
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Actively participate
Why it matters: Students who review course materials, apply what they learn, communicate with their instructors, and discuss concepts with classmates get more from their courses. Your opinions, ideas, and questions also contribute to your classmates’ learning.
Tip: In Canvas, select Account and then Notifications. In the Discussion section, choose your preferred notification frequency for discussion posts so you can continue conversations when classmates respond.
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Believe in yourself
Why it matters: Taking an online course for the first time can feel overwhelming. Your instructors understand that learning how to navigate the course, submit work, and ask questions takes time. They are there to support you.
Tip: Message or call your instructor when you need help. Your instructors care about your progress and want you to succeed.